FAQs

Order

• Where can I see that my order has been successfully received?

As soon as your order is successful, you will receive a confirmation email to your email inbox within 24 hours. Please also check your spam folder, as emails sometimes get lost there.

• Can I also place an order by telephone?

No, orders cannot be taken by telephone at the moment. However, I would be happy to assist you with the ordering process over the phone.

• Do I have to create a customer account to place an order?

You have free choice. You can order as a guest or open a customer account.

• Can I change my order?

No, once you have received the confirmation email, you can no longer change the order.

• What should I do if my order is incorrect?

We are very sorry that your order was not in the correct condition. In this case, please contact us:

Email: info@einschenken24.de

• Is it possible to reserve my shopping cart?

No, I cannot reserve the shopping cart for you.

payment

• How can I pay at einschenken24.de?

You can decide for yourself how you want to pay.

Payment methods: PayPal, Visa, Maestro, Mastercard, American Express, Klarna Sofort Payment, Klarna Invoice, Shopify Pay, Apple Pay and Google Pay.

• Will I be notified when payment is received?

After you have made the payment, you will not receive an email. Once your order has been received, your order will be processed and the package will be prepared for shipment. Once your package is ready for shipping, you will receive a shipping confirmation and a tracking number.

Shipping and delivery costs

• In which countries does Einschenken24.de deliver?

At the moment we ship to Germany, Austria, Switzerland, Belgium, Denmark and the Netherlands.

• How much are the shipping costs ?

Shipping:

Germany and Austria: €4.95

Free shipping from 80€

Belgium, Denmark, Switzerland and Netherlands: €9.95

• Can I change my shipping address?

We are happy to change your address if you have not yet paid for the order or it has not yet been transferred to our fulfillment center.

You are welcome to contact me:

Email: info@einschenken24.de

• Which parcel service will my parcel be sent with?

We ship with DHL.

• Will I be notified when my order ships?

As soon as your package is on the way, you will receive a tracking number by email. Please also check your spam folder.

• How long does delivery take?

Within Germany and Austria the shipping time is approx. 3-7 days.

Belgium, Netherlands and Denmark approx. 5-12 days.

Returns and Exchanges

• How do I return my order?

You can find all detailed information about returns here .

• Who pays the return shipping?

You bear the costs of returning the goods.

• To which address should I send my return?

Please register your return by email. We will send you the address as quickly as possible.

• Can I exchange items for a different size or color?

It is not possible. If you would like an item in a different color and size, please feel free to place a new order. This is the quickest way to get the item you want. You can return the goods that you do not want to us within the cancellation period. As soon as the goods reach me, they will be checked and you will receive the refund.

• When does the cancellation period begin?

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier takes possession of the goods.